Our experience has allowed us to determine the best way to service our customers. When there is a problem or a question in which a client needs to contact support, we have a dedicated team ready to help. Our support team will receive the request and begin work on it immediately. 

Our experience in the industry led us to create multiple "levels" of support. Our level 1 technicians can answer most questions that come their way. However, for those instances in which more time and knowledge is needed, we have a level 2 support team that receives those requests. These technicians typically have a bachelor's degree in Computer Science, and many have Master's degrees. They spend their day working on advanced questions and projects. Finally, we also have level 3 technicians available for the most advanced problems and questions that might come our way. Level 3 support consists of technicians with years of experience and education in the computer and hosting industries. Regardless of the client's questions or problems, we will be able to service them.

Because we know our clients are running mission-critical applications on our servers, we provide them with support 24 hours a day, seven days a week. Our Phone Support Center is open from 9AM-5PM, Monday through Friday and our email support staff is on hand 24/7.  The fastest way to get your support issue resolved is to use the "Email Support" Icon in your Control Panel; these support emails go directly to our upper level technicians. 

We have technicians monitoring the network 24/7.  Our support also means that we assist clients by monitoring our servers. Our monitoring program sweeps our servers regularly to check the system resources, and if there is a problem, the server itself will page our technicians. Many hosting companies would charge extra for this type of support, but with us, it is standard.